How to cancel my order:
For normal stock items you can cancel your order up to 30 days after you make it provided that the books are unused and the databases unactivated. If you want to cancel an order you must send an e-mail message to firstname.lastname@example.org
stating your AMI order number and the reason for cancellation. Confirmation of your cancelled order will be made by AMI and the cancellation becomes effective when you receive that confirmation. Before we have dispatched:
If you cancel your order before we dispatch any books, reports or databases, and you paid by credit card, your credit card will be refunded in full. Normally we would despatch the goods to you within 24 hours of your order. If you paid by cheque or electronic transfer, then your funds will be returned to you as soon as possible. Note though, that due to European banking regulations you may incur some bank charges when your funds are returned. After we have dispatched:
If you decide to cancel your order after we have dispatched the books or databases then you must return those products in perfect saleable condition to us within 30 days of your cancellation and we will refund the cost of the products in full to your credit card or return your electronic payment or cheque. However we cannot refund the cost of the postage and courier charges incurred in sending the products to you and you will bear the cost of returning the product to us at our Bristol, UK premises. AMI database products are supplied as a download, require the user to contact AMI for an activation code before the database is opened on a computer. Once the database has been activated, it is not returnable. AMI's Top 50 players in key markets & Statistical reports:
These products are non returnable once shipped/downloaded unless faulty. This is because these are strategic documents which include research which identifies the top 50 players in certain markets. Once the goods are shipped/downloaded we consider that you are in receipt of that intelligence and no refund can be offered. PDF:
Any report supplied in pdf form is not refundable once it has been downloaded.
Follow this link to the AMI Conferences FAQs
for the returns policy for our conferences.