How to cancel my order:
For normal stock items you can cancel your order up to 30 days after you make it provided that the directories have not been accessed, the databases cannot be refunded once they have been supplied. If you want to cancel an order you must send an e-mail message to firstname.lastname@example.org
stating your AMI order number and the reason for cancellation. Confirmation of your cancelled order will be made by AMI and the cancellation becomes effective when you receive that confirmation. Before we have dispatched:
If you cancel your order before we dispatch any directories, reports or databases, and you paid by credit card, your credit card will be refunded in full. If you paid by electronic transfer, then your funds will be returned to you as soon as possible. Note though, that due to European banking regulations you may incur some bank charges when your funds are returned. After we have dispatched:
AMI reports, directories supplied in PDF or database products are not returnable once shipped/downloaded unless faulty. This is because once the goods are shipped/downloaded we consider that you are in receipt of that intelligence and no refund can be offered. PDF:
Any report supplied in pdf form is not refundable once it has been downloaded.
Follow this link to the AMI Conferences FAQs
for the returns policy for our conferences.